Frequently Asked Questions

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Your order is typically shipped the morning of the day after a doctor writes your prescription. We use USPS priority mail for shipment. Please allow 5-10 business days for delivery after your prescription is shipped. Please note that there may be pharmacy delays due to Covid.

All medication prescribed by our doctors is FDA approved for its specific doses. When appropriate, our Physicians may prescribe a medication at other dosages as off-label use. It's very important to answer all questions as completely and truthfully as possible. Be sure to review the treatment plan and any potential side effects to look out for before you start taking the medication.

You'll begin with an online visit which has you answering a series of personal questions regarding your medical history and symptoms. Once that is done we will then match you with a licensed healthcare provider. After reviewing all of the provided information, the physician will then assess treatment options.

If the healthcare provider has any follow up questions they will be able to reach out to you using our messaging portal. Once the online visit is completed and a treatment option has been approved, your medication along with your prescription will be shipped to the address provided by you.

If a provider decides that a prescription isn't suitable for you, they will suggest alternative steps to take.

It is becoming more and more common to receive a remote diagnosis and treatment from a trusted medical professional. For our service, which is based off clinical guidelines, our patients can receive medical advice in a safe, convenient, cost effective way.

Yes, all of our healthcare providers are licensed to practice medicine in the United States. All nurse practitioners and physician's assistants are also licensed for the states in which they provide patient care.

Your privacy is very important to us. For all of your data we use 256 bit SSL/TLS encryption, as well as taking other significant steps to keeping your photos and data secure. If you require additional information, please see our Privacy Policy.

Shipping is always free with Mens.

The best thing one can do when going through the online visit is making sure they are providing their healthcare physician with the latest, most accurate information about them.

Keeping prior medical records handy can help you speed up answering any specific questions that the physician might request.